Australia's Trusted House Cleaning Service

Booking a cleaner through Simply Spotless is done online via the Simply Spotless website. Customers fill in the booking form with their home size (number of bedrooms and bathrooms), select any optional extras, choose their preferred date and time, and confirm their booking. The process takes under two minutes. Once confirmed, Simply Spotless matches the customer with a vetted local cleaner and sends a booking confirmation. No phone call is required. Online booking applies to house cleaning, end of lease cleaning, and deep cleaning. NDIS, office, and commercial cleaning are arranged through a quote request rather than instant online booking.

No. Simply Spotless cleaners arrive at each booking with all necessary cleaning supplies and equipment. Customers are not required to provide anything. If a customer has a preferred cleaning product or a specific requirement, such as an eco-friendly or fragrance-free product, they can note this at the time of booking , and the cleaner will accommodate the request where possible.

Simply Spotless offers a 100% satisfaction guarantee on all cleaning services. If a cleaner misses any item on the standard 32-point cleaning checklist, Simply Spotless will send the cleaner back to complete the missed item at no additional cost. To claim the guarantee, customers must notify the Simply Spotless team within 72 hours of the completed clean. The guarantee applies to house cleaning and end of lease cleaning services.

No. Simply Spotless does not require customers to sign a lock-in contract for any service, including recurring cleaning schedules. Customers can modify, pause, or cancel their regular cleaning bookings at any time. Weekly cleaning bookings receive a 20% discount and fortnightly bookings receive a 15% discount. These recurring discounts apply across a minimum of three cleans: if a customer cancels before three cleans have been completed, the frequency discount is forfeited for the cleans already provided. There is no lock-in contract beyond this, and bookings can still be cancelled at any time.

Yes. All Simply Spotless cleaners are required to hold a valid police background check and full insurance before taking their first booking. Cleaners undergo a vetting and quality assessment process before being matched with customers. Customers do not need to be present during the cleaning; cleaners can be given key access, and the property is covered by the cleaner’s insurance throughout the service.

Simply Spotless processes payment automatically after each clean is completed, not before. Customers provide card details at the time of booking, which are stored in an encrypted format. A hold is placed on the card two days before the scheduled service, and the payment is processed the day after the clean is completed. The card is not charged until the cleaning service has been delivered. If the customer is not satisfied with the clean, they can notify Simply Spotless within 72 hours to request a re-clean under the satisfaction guarantee before any further charges apply.

Yes. For regular recurring bookings — weekly, fortnightly, or monthly — Simply Spotless assigns the same cleaner to each visit where possible. This allows the cleaner to become familiar with the customer’s home and preferences over time. If a customer is not satisfied with their assigned cleaner after an initial period, Simply Spotless will reassign a different cleaner. Cleaner continuity is maintained as long as the cleaner’s quality rating remains above the required threshold.

Simply Spotless currently provides professional house cleaning services in Sydney, New South Wales and Melbourne, Victoria. The service covers suburbs across both cities, including inner, outer, eastern, western, and northern areas.